It is the second largest cable operator in the United States. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Williams charges $95 an hour. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Just select Xfinity support and you will be able to speak with the next available specialist. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. - BMitch . @Ask_Spectrum We have DMd for 2 days. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. And its a new box. ET. I thought these forums were public. She said ever . To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Find out what is going on. The cable looks like it's still connected at both ends and that it's just sagging down.. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. The third picture shows two boxes and more wire tangles. Please send us a Private Direct Message so that we can get started on addressing this concern. that's ridiculous and you won't be keeping me as a customer. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable 2. But comm lines on your property are easy enough to move a foot or so to the side. rev2023.4.21.43403. The cable goes from the pole in my backyard to my neighbor's house. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. They'll come mark their lines. Nonbinary student banned from prom for wearing a suit. Is it in the street, your yard, etc.? If youre not using either, you can just take them down and throw them away, Williams said. Are you experiencing issues or an outage? I hate your company so much. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Thanks for escalating this Rustyben. Dependent on the area, and the number of jobs in the system, lines are addressed within 3-7 business days. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. ET. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. So, the bigger question, why does it keep happening? Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. Who is responsible to relocate cable TV line? In 2016 Spectrum acquired Time Warner Cable. Call 800.288.2020 and select Repair. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? @GetSpectrum Your letting me down! If wires are coming in off a pole, the very top wires are Pepcos, she said. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. The cable goes from the pole in my backyard to my neighbor's house. Leave a message in the comments section! Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. To learn more, see our tips on writing great answers. @Ask_Spectrum we are trying to watch the congressional hearing!!! If there is a weblink to report these issues, please send it to me. A few years ago Spectrum acquired Time Warner Cable. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. These are part of the PSE&G system. I was patient before. So, what can you do if youre dealing with an unburied cable in your yard? Realtime status of outages and problems with service providers. $55 in monthly increases over less than four years. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Having problems? Click that or follow this link: https://comca.st/3dmD3n4. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. First, call the service provider's phone number listed on your bill. . Advertisement. We have called and spoke to multiple, nice service reps. They say the cable will be buried later in the week. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. Want easy home advice delivered right to your phone? Can the game be left in an invalid state if all state-based actions are replaced? @GetSpectrum Literal internet disconnects every 25-45 mins. In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. Custumor service pretty much gave me an "oh well, that's what it is" response. If you are experiencing problems with Spectrum, please submit a report below. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. A few years ago Spectrum acquired Time Warner Cable. @GetSpectrum The WORLD has a pandemic and you raise rates? Remember: This number is just for unburied ground cables. 1. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Thank you for making this comment and letting us know about this line. @Ask_Spectrum is there an outage in 53593? No one has been out to my property to address the downed exposed lines. Provide your account info and say, Line is down., Dont have AT&T service? When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Customer service has been useless!!!. It's possible as part of the outage it will be fixed. Share them here. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number It is the second largest cable operator in the United States. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Terrible service I want a credit for the downtime and the poor service. Move a gas meter 150ft or install your own gas line? By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. An official employee, such as myself or whoever is first available, will respond. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Click the "direct message" icon. Ensure you are first signed in, then you will see an icon at the top right of your page. Keep your trenches or holes at least 18 inches away from 811 markings. FIX THIS. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. Generally, you'll have to pay the utility to move it. Google "State call before you dig" and call that number. Unless it's a hazard you will have to wait until the outage is resolved first. just taking a moment to say that @GetSpectrum sucks. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Cookie Notice Connect and share knowledge within a single location that is structured and easy to search. Before posting a new question, please check out our. Hi dan999999. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. We miss Time Warner. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Realtime status of outages and problems with service providers. The following are the most recent problems reported by Spectrum users through our website. @Ask_Spectrum outage again in Brooklyn. MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. If you have any tips or frustrations you wish to share, please leave a message in the comments section! If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. How can I pause and rewind live TV using the Spectrum TV app? Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. One box was for phone service, the other for cable. Seems easy enough for a coaxial/tv cable. It looks like you're new here. I had my yard marked for utilities before digging for new landscaping(trees, etc). Typically there is contact information on the pole itself referencing who "owns" the pole. @ATT or @johnsoncontrols or maybe @GetSpectrum. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. FIX THIS. Question About Spectrum Voice (Landline) Caller ID Information? In most states you need to call before you dig. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. This **** goes out MULTIPLE TIMES a day! $55 in monthly increases over less than four years. However, if you want to really clean up the mess above that, the power-carrying wire and the abandoned cable and phone lines are pretty close together, and youd need to be working on a ladder. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Just watch out for your own sprinkler systems. Check back often for a reply in this thread from a Comcast Official Employee. What happens when the person who buys your house calls for a locate? The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. I don't think this is allowed. Can someone explain why this point is giving me 8.3V? @ChrisCudmore, they would then mark the new location. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. If it was gas, electric, or plumbing, I would say not to touch it. After spending 45 minutes and 3 service people, I am exhausted. I was patient before. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Verizon service typically comes in underground, he said. Unfortunately, the cable TV line runs diagonal across my entire back yard. The price of my internet only service was bumped up in the middle of this pandemic. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! I would be happy to look at any existing tickets to see what our next steps are for getting this taken care of. I filled and reseeded and you wouldn't even know it was there. Williams suspects the cable is Comcasts because the cable is above ground. In the 'To' field, type 'Xfinity Support'. Shortly thereafter, that video went viral at more than 2 million views. . Spectrum tech caused this and just left, who does that? You can dig it up yourself and rebury it a short distance away. Add a comment. Enter another ZIP to see info from a different area.
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