following information: Please can you provide an output in Excel format of all collections made No other terms and conditions shall apply to the provision of Services unless agreed upon in writing between the Council and the Customer. Bins ordered will be delivered within 10 working days (Monday-Saturday). acceptable response and. 1.5 Openness The bin(s) must not be removed from the premises stated on the application to the scheme unless removed by, or with the authority of the Council. 2.3. A site to help anyone submit a Freedom of Information request. 8.1. So that would be the reality for all those with Broadband etc. (05798215). And they say, As part of its ongoing drive to improve customer service and ensure all residents are treated with respect, the council is also investing in upgrading its telephone systems and reviewing its online support, to make it quicker and easier for residents to get in touch.. If you are not content with the outcome of the Internal Review, you have In the event of the bin being lost, stolen or damaged you may be required to pay to the Council the costs of the equivalent replacement bin(s) and its delivery unless the Council has damaged the bin(s) during collection. I had heard that they have cut all the funding for some of the Disability charities and severely cut funding to others. One of them recently died on the jobVeolia binman dies in Thornton Heath during hottest day of the year. giving feedback Council services, online, 24/7 www.croydon.gov.uk/myaccount. All garden waste should be placed loose inside the bin(s). To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Labour makes itself a laughing stock with Croydon tweet, Councils rubbish collection calendars only available online, A page on the council website allows residents to enter their postcode and address, For more information on rubbish and recycling services, Inside Croydon has been delivering local community news since 2010. Any dispute, controversy, proceedings or claim between the Seller and the Buyer relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales. I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. The council are therefore currently in breach of the Freedom of Information Act 2000. If you didnt receive an email, please check your spam or junk folder. In the event that collection slots are missed, due to a change in address, the Council shall not make any refund of the fees, the Council will require time to process the amendment. About the garden waste collection service will communicate electronically only. Change). For example SW1A 2AA. The Seven Principles of Public Life (also known as the Nolan Principles) apply to anyone who works as a public office-holder. The principles also apply to all those in other sectors delivering public services. So far I have only received a single response on 8th September stating that they will chase up the service for the data. Thank you for your request for information received on2 August 2021. Based in Croydon and edited by Steven Downes. No side waste will be collected i.e. Communal collections for flats will not have calendars, but residents can check their collection date on the same webpage. (LogOut/ I am undertaking some research into usage of Bigbelly bins. Holders of public office should be truthful. Please rinse out all bottles, jars, tins and cans, Junk mail and envelopes (including windows). For example SW1A 2AA Find a postcode on Royal Mail's postcode finder What you need to know. Our service offers more than just simple waste collection and disposal. The council describes these as improvements. The remaining roads are cleaned every four weeks. We apologise for the delay in responding to your request. Customers will be notified in advance when the next annual payment is expected. In your request for an Internal Review dated, 10 November 2021, you stated News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. the right to apply directly to the Information Commissioner for a Bins | Croydon Council Home Rubbish and recycling Bins Bins Rubbish bins, check your bin collection days, download your latest collection calendar, report a missed bin. Please use this web site address to view the council's e-mail disclaimer - http://www.croydon.gov.uk/email-disclaimer. 4.2. Are you the owner of any commercial copyright on this page? Please provide the data at the earliest opportunity, otherwise I will have no choice but to take this matter further and contact the Information Commissioner's Office to register a complaint. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. If you have specific questions about reducing a certain type of waste, find the relevant page in Your Waste. We can provide extra bins for new waste streams to encourage recycling. Perhaps the one we got was the best in the circumstance. We are dealing with yourrequestunder theFreedom of Information Act A range of two and four-wheel bins are available to store all sorts of waste on your premises. I have now concluded this review and I am able to reply as follows. NEW Help improve this site by Once garden waste has been collected from the household it is the property of the Council. It is intended solely for the addressee. No Tag left on Bin Handel saying why?? The The Council shall be free to sub-contract the provision of the Services (or any part thereof). Where is the equality there ? Please pass this on to the person who conducts Freedom of Information reviews. I attach above a spreadsheet showing the information you have requested. There have been many that were helpful and worked as best they can within the environment they are in. I requested a download of all Collections made from Bigbelly bins since Croydon Council Your donations keep this site and others like it running. Based in Croydon and edited by Steven Downes. I have been chatting to the councillor Danielle about this so I know she is aware. The service includes 25 fortnightly collections a year, covering 50 weeks (there is a 2 week break over Christmas) Payment is by one annual Direct Debit payment per year. 6.5. We apologise for the delay in responding to your request. If you are not the intended recipient, an addressing or transmission error Lost property cannot be retrieved and will not be compensated. [1]image New Customers If you would like to become a customer, please follow the link below to contact a member of our team. (please insert mental image of a raspberry). Further to your email dated 10 November 2021, in which you requested an Croydons Conservatives put up a Facsimile of an 80s Double glazing salesman and Croydon got the Facsimile with not an original thought puttering about in the noggin. Click here for more details, Details of how this works can be read by clicking here, Developer consults on 775-flat proposal next to Fairfield Halls, 500 shoppers queue for 3 hours for Purley Way M&S opening, Carnage in Carshalton on the day the balloon went up, Bellway's lido plans take a nose dive as permission is refused. Yes, we provide all bins, bags, and containers for your waste free of charge you just pay for collection. This doesnt extend to the company that employs them. Installation date In your request for an Internal Review dated, 10 November 2021, you stated Hide, Send feedback directly to the content team using our website feedback form. data that you have. Download provided additional information in answer to the issues raised in your Croydon is big, busy and constantly changing. From the completion of delivery, the bin(s) will be the responsibility of the resident. Some councils provide a home collection service for garden waste - there may be a small fee for green waste collection. You may only use the designated garden waste bin(s) provided by the Council for the chargeable garden waste Service. A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/b 18K Download 6.4. Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description 1.1 Selflessness 7.2. We have recently helped expand the recycling service to include the collection of mixed plastics and food waste, helping residents to recycle even more. 2.4. extra waste next to the bin or balanced on the lid. Enter your email address to subscribe to this blog and receive notifications of new posts by email. This service costs 71.02 for one year for one bin. Find out what services we provide the residents of Bromley. does not fulfil my request in any shape or form. The Council, through its Contractor operates a chargeable collection Service, for garden waste Collection (the Services), for households across the borough. Run by Volunteers and powered by Alaveteli. 17.1. from the Bigbelly, Bin "Fullness" reading at time of collection (if available). 7th Floor Zone C Existing customers We do not have a fax in our service. support colleagues may be working from different locations. If the bin is presented in such a way that it would pose a risk of being damaged by the Councils equipment (example, excessive overflow of waste, as such, which would prevent the lid from closing). And the boroughs new Mayor, in his unstinting effort to ensure that theres a quote from him on even the most rubbishy of council press releases, had this load of old garbage to say, We are making it easy for residents to get their bin calendars online this year. Let us know about any access issues where you want the bins delivering such as locked gates, access codes and times. Download To support independent local journalism in Croydon, please sign up today as a supporter. View as HTML, 156K Donate and support our work. In your request for Internal Review, you asked the Council to reconsider Croydon is one of eleven metropolitan centres of Greater London. Our address. Yes, we provide a duty of care certificate (also known as a waste transfer note (WTN)) free of charge as part of your service agreement. the right to apply directly to the Information Commissioner for a This request has been closed to new correspondence. privacy legislation. There is lots more to do to get the IT to a reasonably poor standard from abysmal but they are working to improve things unlike the Improvement Board. the time/date of every collection made from each of the Bigbelly bins Download Contact the department Telephone 020 8770 5000 Address Sutton Central Library, St Nicholas Way, Sutton, SM1 1EA Report a problem with this page Please use this email address for all replies to this request: Established in 2008. We realise that your waste collection needs may change as your business grows, seasons change, and demand for your products or services fluctuate. And as for the Tory Mayor: Its important that we make core council services accessible for our residents and Im pleased that we have already seen an increase in residents taking advantage of these online services, said Perry, who has done nothing to extend the hours of service of the councils contact centre. Please contact the Council as soon as possible. We are responsible for emptying the bins of the 139,000 households in the borough and for street cleansing. What about the many residents who are not online ? services through our wholly owned subsidiary To contact us, please email inside.croydon@btinternet.com View all posts by insidecroydon . The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. We are committed to making our website accessible to all visitors. Residents in Croydon can now visit the council website to download their bin collection calendars for the new year. (a) when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient; or otherwise at the commencement of the next business hours; (b) when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated; (c) on the fifth business day following mailing, if mailed by national ordinary mail; or. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. Bins all left in the usual place. Holders of public office should exhibit these principles in their own behaviour and treat others with respect. Sadly having had to have an inordinate amount of contacts with the Council I could say this is my experience and be able to substantiate that with a wealth of evidence also. This is nothing to do with a drive to reduce the amount of paper recycling going straight into the furnaces of the Beddington incinerator. Internal review acknowledgement letter Hooker.docx, 282K 6.10. 4.1. Order a garden waste bin. However, this is not the data that I have asked for. They should not act or take decisions in order to gain financial or other material benefits for themselves, their family, or their friends. all of the information you have requested. Any views expressed in this email are those of the individual sender, [1]image Legal Services 10.4. Customer. You cannot dispose of the following in your garden waste bin: These Terms and Conditions shall apply for the provision of Garden Waste Collection Services (the Services) by the London Borough of Croydon (the Council) to you (the Customer). Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Bin "Fullness" reading at time of collection (if available). There are no hidden hire or rental charges for your bins, so you know exactly what your waste collections cost. any business day between the hours of 9am and 4.30pm. There should be no sacks placed within the bin(s). NOTE: Please do not edit the subject line when replying to this email. I have now concluded this review and I am able to reply as follows. contact me by phone. 5.6. after 4.30pm will be deemed to be served on us the next business day. the time/date of every collection made from each of the Bigbelly bins located in the Croydon borough. The local authorities take a strong approach to any kind of illegal waste disposal. [1]image 6.2. Click here to find out when your bin collection day is. Such causes include, but are not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. after 4.30pm will be deemed to be served on us the next business day. The bin timetable is incorrect for my address has been for over a year. To arrange low cost waste collections call 0800 211 83 90. You can also call us on the numbers below. And how come he cant provide this while he circulates his monthly propaganda leaflet? These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales. Really ? So whomever that Executive was, She/Him/He/Her/They (and so forth) and the teams working on that are the real heros of that change. Before you make a complaint about particular crew members, please stop to think about what it might mean for that person. That same year the borough was ranked the sixth best in London for recycling, according to the Department for Environment, Food and Rural Affairs league table. They had changed the scheduled day without notice and only placed this on their website. There were a number of times that they did not turn up the next day either and a number of days they turned up and did not do the assisted collections. You grant the Council the right (and the Contractor when authorised by the Council) to remove the bin(s) from your property in the event of withdrawal of the Service or contamination of the material. Well done to whoever was brought in to effect this change! Contact us for a quote 0800 211 83 90. Download However, there may be delays due to events outside of the Councils control (see clause 13). Elderly people in winter when keeping warm is a major challenge. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. (d) on the tenth business day following mailing, if mailed by airmail. 2. 7.5. But that is not the whole story. The council says that residents can now do the following all on the council website: Perhaps unusually for Croydon Councils website, these services are clearly flagged up close to the top of the sites main page and easy to navigate, with a clickable link taking site users to the area they require. The He is beginning to get laughs (the wrong sort) like the long running show (the right sort), and just like Frasier, claims credit from others activities. Are you the owner of any commercial copyright on this page? Please can you provide an output in Excel format of all collections made from the Bigbelly bins to include the following data: Bin Name/Description Bin Serial Number Bin Location (Lat / Long coordinates) Installation date Date and Time of Collection Is what has happened so bad that you want that person to lose their job? I understand that under the Freedom of Information Act the data should have been provided within 20 working days of the request being made. steps. Freedom of Information Act 2000 NEW Help improve this site by Internal Review of the Councils response to your request for information, I requested a download of all Collections made from Bigbelly bins since I am writing to request an internal review of Croydon Borough Council's handling of my FOI request 'BigBelly bin collections' made on 2nd August 2021. How we collect your garden waste. (Whomever did the task on expelling Pelling has a lot to answer for, flickers across the mind). 17.2. Croydon Council has admitted that it has been running a sub-standard public contact service for years. This service offers collections every 2 weeks for 71.02 a year. Bin Serial Number Sent: 01 September 2021 10:33 If you wish to put your house number or name on the bin it must be done in such a way that if required the bin can be restored to its original condition. mySociety The Information Commissioner can be contacted at: Help us protect your right to hold public authorities to account. We are responsible for the cleaning of over 2,678 streets in Croydon. Bin and gone: after wasting millions on avoiding contact with the public, the council is finally adjusting its reporting system. Or if youre simply producing more waste of the same type, we can add an extra or larger bin to your delivery and collection services if youre at capacity. Yours sincerely, I was also surprised to learn that they were still including some of those charitable organisations in their Impact assessments despite being fully aware that they no longer funded them and that the service would cease if it had not already. DearA Hooker acceptable response and. Contact us if you think it should be reopened. In 2016 the borough council was forced to implement a widespread ban of daytime business waste collections in an attempt to prevent illegal fly tipping. 6.11. I am undertaking some research into usage of Bigbelly bins. This includes all those who are elected or appointed to public office, nationally and locally, and all people appointed to work in the Civil Service, local government, the police, courts and probation services, non-departmental public bodies (NDPBs), and in the health, education, social and care services. Not sure where to post this but it was our waste collection Day today, Thursday 22nd October. Report a missed bin collection Check your council's website to report a missed bin collection. your request as you believed that you had not been provided with the Internal Review. For any questions and answers about wheelie bin weight limits, sizes, locks, and anything else read our bin FAQ guide. Our nationwide network means we offer waste collections anywhere in the UK. Existing members affected by the disruption due to Covid-19 will receive their compensation automatically when their . At the end of the year, you must sign up again if you want to continue to use the garden waste service. Many times we never really know which is which but as always the Executive Body is where the buck stops. Whatever the position with reporting missed collections which is often a fruitless exercise, Veolia are simply abysmal at what they do. Download What will the 'new' Westfield deal really mean for Croydon? Please investigate the failing of the Council service to provide the data within the legally binding framework of the FOI Act 2000 and inform me when the data will be made available at the earliest opportunity. Date and Time of Collection However, this is not the data that I have asked for. 7.4. There are three ways to report the missed collection of a rubbish or recycling bin. This may exclude some flats or where access is difficult i.e. If you order an additional bin after your original subscription period begins, the subscription start date for the additional bin will be the same as that for the original. After creating a waste management plan for your business, our collections will be reliable and regular. 6.7. You could, If you dont get a result, you can contact your ward councillors onaddiscombe.west@croydonlabour.org.uk. 10.5. About insidecroydon News, views and analysis about the people of Croydon, their lives and political times in the diverse and most-populated borough in London. 14.2. They should actively promote and robustly support the principles and challenge poor behaviour wherever it occurs. The Council will not be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Councils employees, contractors, agents or otherwise) in connection with its provision of the Services or the performance of any of its other obligations under these Terms and Conditions or with the use by the Resident(s) of the Services supplied whether as a result of breach of contract, breach of statutory duty, tort (including negligence) or otherwise howsoever arising.
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