This website makes use of cookies to enhance browsing experience and provide additional functionality. Spent a fortune on various Ego tools and the chainsaw stopped working. materials and workmanship for 5 years from date of purchase, and any battery or charger will be free from defects in materials and workmanship for 3 years from date of purchase. So in summary -- The initial call with EGO was very good. Youll get tips and tricks on equipment set-up, preventative
$1249. it's cool that you bought them before the batteries were covered by a warranty, but that's not actually relevant to my situation. Ego should be sending out re-designed replacement units to customers with failed units. I spent four hours yesterday on Hold for customer support Today I surrendered after an hour of being on hold. Pulled out the powehead last weekend to do some trimming only to find it completely dead! classes: false
The phone call was quick and painless. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. have purchased it from an authorised EGO Power+ Dealer. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. An authorised service center will be selected to repair the product according to the stated warranty terms. What if you bought a tool only, with no charger? Their support was quick to get on the phone and it was painless to create a warranty case. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer. EGO tools are backed by an industry leading 5-year warranty. EGO replaced it, after about 6 weeks due to supply chain issues then mistakenly sending to wrong address. They are clearly not truly interested in providing good customer service, only selling tools. E GO=Garbage. function loadScript(src) { But nobody mentioned anything to me when I first set this up. Next, I had to replace 3 batteries via warranty, and 2 of those 3 went bad and EGO wouldn't replace those. Check out EGOs incredible new Z6 Zero Turn Riding Mower. They should be able to help you especially if you tell them the service centers refused to help. I have called at least 6 times trying to get thru and when I do receive a call back it is 3-5 hours later, to be told you must be with the tool who can sit around all day with the tool and wait for a call back? f=d.getElementsByTagName(s)[0],
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
Very bad service , snowblower blower bearing issue , the customer service coach told me to wait for the parts to come from Asia with no ETA had to shovel instead of using the Ego. After that, they said it would need to be repaired but it's covered under warranty. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered . Really !!! && ('objectFit' in document.documentElement.style); Over one hour waits. maintenance and safe usage of your EGO POWER+ tools and batteries. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. Details; Allow Cookies; Disallow Cookies Be the first to know about new products and innovations. There was no reply so I said Hello.
Their board of directors should try calling the help line and see what customers deal with. Sorry EGO, you started it. The offer only applies to walk behind push and self-propelled mowers, it does not apply
IMO: Warranty is with product. ","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. But perhaps the many who get good warranty service do not take the time to review. The mower must be returned no later
We're so confident in the performance of our tools that we offer professional users a 3-year warranty . If you already registered an EGO product, you can log into your account and view your product details. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Its here! Defective product will receive free repair. When my battery dies, I will park the mower and go with gas. I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. 3 years warranty without registration. Qualification for the 5 Year Domestic Warranty program: (a) Consumers must purchase genuine Husqvarna oil on the same invoice/receipt as the qualifying Husqvarna finished product. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. Claims under the warranty must be made within the warranty term.
LIMITED SERVICE WARRANTY FOR FIVE YEARS from the date of original retail purchase, this EGO product is . Their board of directors should try calling the help line and see what customers deal with. almost 2 months to get a battery to replace one that malfunctioned We stand behind our products, so please call with any concerns or questions. Nobody answers customer support unless your lucky. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. It took some talking to get the rep to agree to replace my defective head. We see that youre on the North America site but appear to be outside the U.S. and Canada. Be the first to know about new products and innovations. I need to put a small deposit down ($20) with Home Depot.
When I answered a woman said Ego Customer Service and nothing else. This website makes use of cookies to enhance browsing experience and provide additional functionality. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. 5-year limited warranty. Battery charged, nothing jamming the head, it just stopped. Spare Parts Portal End User (AU) Please click on link to order spare parts for your EGO product Warranty Policy Warranty Policy For warranty service, please contact EGO customer service on Australia 1300 000 346, New Zealand 0508 000 346. Support is horrific. EGO 56-volt lithium-ion outdoor power equipment delivers the power and performance of petrol without the noise,. Last update I got was that the item was marked "in transit" back to the store on the 17th. Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. Sign up to hear about new Commercial Series tools and innovations. Be the first to know about new products, innovations, and offers. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. hVn8>b%
Whoever is in quality control needs to be checked on. This is a crazy policy. Where a valid
In my most recent encounter I have requested a call back several times. Anyone can write a Trustpilot review. Item serial# cannot be registered legally for 5 yrs warranty because to protect AU consumers, Ego Power+ has defaulted the prefix letters of the serial# on AU website when registering new products. Visit eReplacementParts.com to find parts for your EGO tools. They said to bring it to my nearest Home Depot and it gets sent out to be repaired. The warranty term for the equipment is not extended or renewed as a result of any rectification of the equipment being undertaken. j=d.createElement(s),dl=l!='dataLayer'? First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. EGO is committed to providing the highest quality power tools, multi-tool accessories, batteries, and chargers available. We stand behind our products, so please call with any concerns or questions. When bringing your product to the authorized service center, there may be a small deposit that will be required when dropping off your tool. THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. For customer service contact us toll-free at: 1-855-346-5656.
This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. })(window,document,'script','dataLayer','GTM-MJ96WTR');
Wouldn't take a charge. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. They took my lawn mower and it had to be shipped out of state to a repair facility. Born in Melbourne, Australia in 1934 . ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. What would you like to do? *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. They received the mower and the process began. Offer valid from 1st May - 30thJune 2023. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. Register your EGO Register your EGO equipment so you can be among the first to know about new EGO products and other exciting developments. 2023 Trustpilot A/S. } * For defects caused by material or manufacturing fault.
The repair facility they sent to? xmlHttp.send('{"store_id":"1002008445","timezone_offset":"0","timestamp":"2023-05-02T02:22:33.70941700Z","visit_id":"2679c53a-07f4-4a2f-abaf-ae6b9e4f55f8","channel_id":1}'); This warranty does not cover normal deterioration of the exterior finish, including but not limited to scratches, dents, paint chips, or to any corrosion or discoloring by heat, abrasive and chemical cleaners. The warranty applies to purchases made from authorised EGO Dealers, which can be confirmed on the
Its here! Please allow up to 24 hours for your account to update before redeeming points. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre.
var xmlHttp = new XMLHttpRequest(); I wont buy another Ego product. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. They don't stand behind their product ..Never again am buying EGO. Defective products abound. js.onerror = function () { Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
Visit our Contact Us page for additional ways to get help. I have no clue if this slowless is on Home Depot's end, but it seems like it. Russia's brutal attack on a Ukrainian apartment building was never a fair fight . If you register your product, well have your information on file when you call us with a question, making the process even easier for you. A greeting that lasts 25 seconds, followed by 10 seconds of music, followed by the greeting repeating. After multiple tortuous calls to customer service they finally agreed to replace them. Thats why all our products are covered by extended warranties* that you can rely on. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Spent $289.97 at Lowes for the string trimmer only to find out that the battery and charger were left out of the box. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. If you do not allow these, then some or all of these functions may not work properly. What would you like to do? If the mower
I did. %%EOF
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Be the first to know about new products and innovations. The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. This machine is much heavier than a gas mower. All rights reserved. Waited two weeks, had to call back again, and no one had done anything. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. Recently, my lawn mower decided to stop working. Experience With EGO (Lawn Tools) Customer Support & Warranty. (function () { 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers.
Even though you purchase and pay Amazon for BA1400, if Amazon receipt shows a seller other than Amazon, EGO Power+ will refuse to honor their warranty. Ego customer service is the worst customer service I have ever experienced in my lifetime!! At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. This warranty also does not apply to cosmetic damage, including but not limited to scratches or dents; defects caused by normal wear and tear or otherwise due to the normal aging of the product. returned. The battery & charger are kept in my house when the weather is cold.
My attempts at a warranty replacement have been horrendous. Two states away. Where the product is repaired, Chervon may use refurbished parts. Initial Complaint 05/06/2020 Complaint Type: Problems with Product/Service Status: BBB unable to locate. Faulty EGO Power+batteries MUST NOT be shipped via any 3rdparty transportation system without first contacting the retailer from which it was purchased. Don't buy their products. Claims under the warranty must be made within the warranty term. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. 3178. What would you like to do? For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Information provided by various external sources. var js = document.createElement('script'); I've talked to home depot about it, they do nothing. I didn't have any way to see a status on my warranty claim. This guarantee does not limit the buyers rights arising from the contract of sale with the reseller or applicable statutory rights. endstream
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The store will not work correctly when cookies are disabled. View Product View All Products EGO Owner Resources Customer Service is TERRIBLE! The EGO 56V Lithium-Ion mower has the following features and specifications: Self-Propelled Torque of Gas Up to 60 Minute Run-Time with 7.5Ah 56 Volt ARC Lithium Battery Rapid Charger: Charges.
Any action not timely filed shall be deemed waived. xmlHttp.setRequestHeader('Content-Type', 'application/json'); If you already registered an EGO product, you can log into your account and view your warranty details. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877-346-9876). Then in the first year the battery died. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. For the best experience on our site, be sure to turn on Javascript in your browser. $299. However this process is SLOW. Didn't call me back when promised. Our batteries and chargers are backed by an industry leading 3-year warranty. One powerful man blessing himself in a midnight Easter service. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below.
We also ensure all reviews are published without moderation. Takes all of 3 minutes. Our batteries and chargers are backed by an
Defective product will be repaired or exchanged free of charge if it can be verified that the defects were caused by a material or manufacturing fault. For the best experience on our site, be sure to turn on Javascript in your browser. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. Lowe's gives you 60 days. Please click on link to order spare parts for your EGO product, Chervon Australia Pty Ltd ABN 36 165 077 501 and Chervon New Zealand Subsidiary Ltd NZBN 9429049277616 (Chervon) warrants to the original domestic purchaser that this product will be free from defects in
We see that youre on the North America site but appear to be outside the U.S. and Canada. Sign up to hear about new Commercial Series tools and innovations. Greenworks and EGO slightly differ when it comes to warranty plans. What would you like to do? } }; They say you have a warranty then give you the run around two supervisors at that! For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund.
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