What indeed isn't covered is repatriation back to the UK. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, Cancellation, Delay and Luggage Insurance. You are travelling abroad. Links to this website shall not be setup without the written consent of Eurostar International Limited. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 0000119766 00000 n
If you have a trainonly booking and youre claiming an e-voucher because your train has been cancelled, the following applies: If youre claiming an e-voucher because youre due to travel before 30 September 2021, and you prefer to postpone your trip, the following applies: Eurostar paper vouchers may only be used in accordance with the terms and conditions. 0000274378 00000 n
These will be confirmed on your policy confirmation once the policy is purchased. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. The holder must return it and we may issue a replacement ticket . 0000216381 00000 n
We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. 0000125311 00000 n
. 27. You are recommended to take out insurance in respect of any consequences of delay or cancellation going beyond what these Conditions of Carriage provide. Quick Links: Book a ticket . I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. If you attempt to travel without a valid passport or other necessary travel documents you may not be allowed to board the train. 26. 17. The insurance only covers additional cost of any extra costs you may incur to . Do not pretend to be anyone other than yourself. Yes, your data is only used in the purchase of our travel insurance product and not released for any other purpose. AWP Assistance UK Limited FCA registration number is 311909. While we are still in the EU, we have an EHIC card and yes, I thought travel insurance was unnecessary. 0000250894 00000 n
What to do if we have to cancel your train. You and your travelling companions are strongly advised to take out adequate travel insurance. 25. 0000219328 00000 n
This is the version of our website addressed to speakers of English in United Kingdom. 0000119246 00000 n
For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. 0000194103 00000 n
In any event, our maximum liability to you for total or partial loss or damage to articles, hand luggage or animals is capped at the amount set out in Article 34 of the CIV and is subject to your providing us with receipts evidencing any loss or damage. 0000131489 00000 n
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Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). After this time, no exchange will be possible. This does not affect your statutory rights. Read on to find out how to exchange your ticket or claim compensation for the inconvenience caused. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. 0000265037 00000 n
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Conflicting labels should be removed or obliterated. Eurostar International Limited disclaims any liability for the reproduction of this website through a third party website or access to this website obtained through a third party website or any users home page, which reproduction misstates or omits any of the information or limitations and conditions on the fares and products offered through this website. If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. Travelling to Switzerland, with Eurostar included in the trip. 0000199403 00000 n
FCA authorisation can be checked on the FCA register at. In the event of a dispute concerning this policy the English courts shall have exclusive jurisdiction. Accompanied BicyclesIf you fold your bike or dismantle it to remove the saddle, handlebars and wheels, you can carry it on board in a bike bag as part of your luggage allowance, provided the overall size is no more than 85cm in length. 0000039363 00000 n
We have teamed up with Allianz Global Assistance to provide travel insurance About us . Your insurance confirmation shows the cover you have chosen, the people covered and any special terms or conditions that may . Cancellation, Delay and Luggage Insurance. 0000085728 00000 n
You need a valid ticket to travel on Eurostar, 3. 0000155764 00000 n
If we do this, we will provide you with replacement tickets or receipts as appropriate. 57. You can buy insurance during the booking process, or by clicking the link in your booking confirmation email. Only 1 e-voucher can be redeemed against Hotel or Train + Hotel bookings. 0000123833 00000 n
These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. UNDER WHICH LAW IS EUROSTAR TRAVEL INSURANCE GOVERNED? 0000119076 00000 n
TM. Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. 0000264750 00000 n
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Eurostar International Limited has made every effort to check and test material at all stages of production. If you are in any doubt, make contact well in advance of your proposed journey. 2023 Eurostar International Ltd. All Rights Reserved. Find separate cover which specifically covers repatriation back to the UK. Travel Insurance Claims Department; PO Box 451; . 0000008129 00000 n
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), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. We will not be responsible for any loss or delay caused as a result of you coming to an incorrect station, joining the wrong train or getting off at the wrong station, unless such loss or delay is due to our negligence or the negligence of our staff or agents. 0000184216 00000 n
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If you can show differently, I'd be interested to hear. 0000255556 00000 n
22. A firearm certificate will be required and a European Firearms Pass may be required. Luggage; Get reimbursed for lost, damaged or stolen bags. 0000039168 00000 n
This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. Eurostar tickets are subject to availability, which may be limited. 0000249382 00000 n
Sometimes things go wrong and our trains are delayed or cancelled. Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. Unlicensed firearms, including replicas and de-activated firearms. 1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. 0000018191 00000 n
If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. Each contract consists of the conditions of carriage of the railway operating company taking part in the performance of the contract and, subject to paragraph 17, the specific data indicated on your ticket. 5.1 We are only liable to you as set out in this agreement. 4. 0000246095 00000 n
We have implemented the appropriate technical and organisational measures to secure customer data and ensure that thisdata is not accessible by any unauthorised person. You will receive an e-voucher which will be valid to book up to 30 December 2021. Travel using the promotional code is subject to availability and levels of availability to all destinations may change. Once they are regarded as abandoned, they may be sold or otherwise disposed of and the proceeds of the sale will be retained by us or otherwise dealt with by us at our discretion. Requests for linking should be sent toinfo@eurostar.com. 0000177652 00000 n
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Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. This may includepresenting valid health and other necessary documents. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. 0000148208 00000 n
Yes. E-mail: Insurance@allianz . C_4fMG_r[p1wxFD.Msnx6qot7+RfI.w[t? After booking, any remaining value will stay on the e-voucher to be used before its expiry date (this cannot be refunded). 20. Can I cancel and get a refund online? 0000169712 00000 n
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Instead of Eurostar's online form, you'll need to call or email them to request a refund. 0000127886 00000 n
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Such circumstances shall include, but shall not be limited to severe weather conditions, fire, flood, earthquake, riots, industrial dispute, acts of God, supervening legislation or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution. 15. ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. We may, without any liability, remove and/or destroy any luggage and/or any other property which might in our opinion present a security risk or cause injury or inconvenience to persons or damage to property. Eurostar terms and conditions states, "You or anyone in your party may cancel a City Break / Train + Hotel booking at any time by sending written notice to us. 0000172310 00000 n
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0800 170 7704 quoting EST 1000 (lines open 08.00 - 18.00 Monday to Friday). It is your responsibility shortly before you travel to check for any changes to the timings for your train. 0000144744 00000 n
Rights Of Third PartiesUnless expressly provided in these Conditions of Carriage, none of the terms of our contract with you, including these Conditions of Carriage, is enforceable or intended to be enforceable under the Contracts (Rights of Third Parties) Act 1999 by any party or person other than you. We do not sell the app to you and we remain the owners of the app at all times and all the trade marks, copyright, database rights and other intellectual property rights in the app belong to us or our licensors. 0000148590 00000 n
Wi-fi terms and conditions. Your policy does not cover all possible events and expenses. 13. 0000224673 00000 n
REQUESTING REFUNDS ON TICKETS, TRAIN SERVICE DISRUPTION& PERSONAL INJURY, 34. We have no other duty or liability to you. 0000015972 00000 n
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25. (i) that the Service may not be uninterrupted or error-free; (ii) that delays or omissions may occur when sending and receiving data; (iii) that your device may be exposed to viruses or other harmful applications through the service; (iv) the service is provided over a public wi-fi network and this has inherent security risks. 0000138328 00000 n
If any provision of this agreement is held to be unenforceable, in whole or in part, such holding will not affect the validity of the other provisions of this agreement. 0000220237 00000 n
Make sure that you have a valid passport with you when you travelYou are also responsible for ensuring that you are in possession of a valid passport(including a valid period before expiry for non-EU citizens)or other valid travel documents when you travel, and that you have obtained all necessary visas or other immigration documents which you need for all countries through which your journey passes. You must comply with all relevant security, customs and immigration requirements, including the appropriate passport and visa requirements. 3.3 In relation to the app, except as expressly set out in this agreement or as permitted by any local law, you agree: (i) not to copy the app except where such copying is incidental to normal use of the app; (ii) not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the app; (iii) not to make alterations to, or modifications of, the whole or any part of the app, or permit the app or any part of it to be combined with, or become incorporated in, any other programs; and. Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. 16. When booking your journey you shall ensure that you allow sufficient time for any such transfer to comply with the Eurostar ticket gate time limit in accordance with clause 18. 62. Please wait at least 24 hours before making a claim this will give our systems time to process details of your delay. If you booked at eurostar.com, you can cancel your trip and get a refund until up to 60 days after your planned departure - except on Netherlands routes. Additional conditions for left luggageLeft luggage conditions are exhibited at stations where a locker or other facility is offered. 0000205123 00000 n
75% of the cost of the affected leg as a Eurostar e-voucher. 0000107869 00000 n
Compare Eurostar prices to find the cheapest flight deal to your favourite destination. With Allianz, you can get 24-hour assistance for travel and medical emergencies, which can help with everything from lost passports to finding medical care. 0000170780 00000 n
1.2 We may revise this agreement at any time and the terms which will apply to the service are the terms which are current at the point at which you access the service. You can telephone Free Spirit on 0345 609 8864 or The promotional code cannot be applied to child fares. If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. Additionally, the promotional code cannot be applied to any package bookings. 0000148422 00000 n
Since we incur costs in cancelling your travel arrangements, you will have to . But with Allianz, youre covered if injury, illness, bad weather, or many other unforeseen events derail your plans. No, e-vouchers can only be used to book Eurostar tickets at . Group LeaderGroups must have a nominated leader. Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. 0000310568 00000 n
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For safety reasons, access to Eurostar trains by persons travelling with a guide or assistance dog is limited to four (4) per train. Once the bookings have been confirmed, reservations may not be changed. 0000019960 00000 n
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Air ambulances are covered within the country (say you break a leg on top of a mountain, the repatriation of you into the nearest hospital is covered). 0000151476 00000 n
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You are not entitled to any reduction in the fare once you have purchased your ticket. All explosives: military shells (including war souvenirs & relics), detonators, smoke cartridges, grenades, mines, explosive military stores, imitation devices, fireworks, flares, pyrotechnics. 0000225681 00000 n
FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. Although missing out on your holiday might be disappointing, cancellation insurance can help avoid the further disappointment of losing all the money you've paid for it. Simply follow our easy to use on line quotation and sales tool. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved, You have 2 months from the dateyou were due to travel to claim youre-voucher, Your voucher will be valid for 12 months from the date of yourdelayed train, You have 2 months from the dateyou were due to travel to claim yourpartial refund, You have 2 monthsfrom the date you were due to travel to exchange your ticket, You have 2 months from the date you were due to travel to claim your e-voucher, Your voucher will be valid for 12 months from the date of yourdelayed or cancelled train, You have 2 monthsfrom the date you were due to travel to request a refund regardless of your ticket conditions, Youll receive a refund for the value of your ticket, but not for any booking or exchange fees. Bulk quantities of inflammable substances e.g. It's a comprehensive policy, including medical insurance. 0000220604 00000 n
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If you are normally confined to a wheelchair but do not declare this at the time of booking and do not reserve a seat in the special areas provided, you may be refused access to the train. (lines open 09.00 -17.00 Monday to Friday). If you are already on board the Eurostar train service, our staff may refuse to allow you to continue your journey on the Eurostar train service. Can I change my booking? 0000171511 00000 n
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You are free to book hotels, car-hire and other ancillary products separately. 0371 200 2457. or write to Allianz Global Assistance, 102 George Street, Croydon, CR9 6HD. In addition, a European online dispute resolution (ODR) platform exists to facilitate access to Alternative Dispute Resolution (ADR) for complaints. 0000271619 00000 n
Can I cancel and get a refund online? To the extent permitted by English law, and excluding liability for death and personal injury, neither Eurostar International Limited nor any Eurostar distributor company shall be liable to any person for any damage whatsoever including any direct, indirect or consequential loss whatsoever which may arise from the use of this website or any of the information contained in this website or from any access to any other material on the internet via links from this website. 13. 18. Electricscooters (e-scooters) and hoverboards. You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. 14. 0000017055 00000 n
If you travel to a station different to that specified on the ticketIf you wish to use your ticket for a station other than the one for which it is valid, you will have to pay the appropriate full fare for the additional portion of the journey. 13. 0000275984 00000 n
Unless agreed otherwise, English law will apply and all communications and documentation in relation to Eurostar Travel Insurance will be in English. Personal data submitted by you in the registration process and certain other information about you is subject to our Privacy Policy. Any child with a child ticket may take one bag which does not exceed 85cm in length and one small piece of hand luggage. 0000310447 00000 n
They are also translated into the French and Dutch languages. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. 21. 0000225513 00000 n
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Receive up to 100% of your money back (minus any deductibles) if you have to cancel your trip for a covered reason, including COVID-19. Unclaimed left luggage will be dealt with in a similar manner to lost or unclaimed luggage, as set out in paragraphs 51 and 52 above. 0000212050 00000 n
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Our medical emergency team is available 24 hours a day to assist you. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. 0000197925 00000 n
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For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. . 0000191889 00000 n
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If you wish to purchase a child fare you will need to refer to Eurostar points of sale. 0000153319 00000 n
Was this answer helpful? Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . 9. Note that this list is not exhaustive; passengers will not be allowed to keep articles with them on the journey if the item is inherently dangerous, is likely to cause property damage, or if there is reason to suspect the article may be used to commit an act of violence or threat. If available, the platform can be accessed athttp://ec.europa.eu/odrand claims submitted to the platform will be addressed in accordance with Regulation EU 524/2013. Beyond this point you will not be able to claim a voucher. Therefore you will already have taken out travel insurance anyway, with a reputable insurer, either for this trip or an annual policy. 5. call. 0000209100 00000 n
Imitation or toy guns that have the appearance of a genuine weapon. Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. 0000128800 00000 n
EHIC does not cover air ambulances or repatriation by private ambulance (ta && ta.queueForLoad ? Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. . Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. 0000220053 00000 n
Eurostar shall not be liable for any failure to fulfil this promotion where such failure is caused by any supervening circumstances amounting to force majeure. more. Finding flights with Eurostar: FAQs . 0000198664 00000 n
It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Compensation e-vouchers are valid for 12 months from the date of your delayed or cancelled train.. Simply go toeurostar.comand find the tickets youd like to book. 0000213481 00000 n
49. Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? 0000411556 00000 n
52. 0000160119 00000 n
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where claim forms can be obtained immediately via email or by downloading from the site. 0000188901 00000 n
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Audit RequirementsOur staff or agents may retain tickets for audit purposes. (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. Remember, this list doesnt cover absolutely everything, but its a good guide to what you can and cant takewith you. Limits on Liability and ExclusionsPurchase and payment for a ticket does not provide firm assurance that your train will not be subject to alteration, delay or cancellation but paragraphs 32, 33 and 34 and the PRR set out what we will do if any of these situations arise. 0000270179 00000 n
Eurostar International Limited cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website. If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. Yet when you ring up the travel insurance provider to cancel the booking you can't actually cancel and get a refund!
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