You might find the following websites helpful if you want more information about ticket scalping: All requests must be made no later than 7 days prior to start of the ticketed performance. Was this information helpful? A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. Invitee B purchases the two seats they were assigned at step (b). What happens if my phone is out of battery or my network coverage is low when I get to the venue? The website will still select the best available within the section you have chosen, You can only select on price category at this stage. A total of 10% of the adult fare will be charged for the infants' ticket. When the customers friends receive their invitation email it will clearly indicate the date and time at which their held seats will expire. Ticketek doesnot recommend purchasing tickets from any unauthorised ticket resellers as the tickets may not be genuine or may be cancelled by the event organiser. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Most new releases are considered a Special Engagement, but check movie times and tickets for your. If you selected venue/prepaid collection you can collect your tickets prior to your event day at any Ticketek agency or at the box office on the day. Gift Vouchers can be purchased for specific events when available. No, only Mobile Tickets can be added into your Passbook. Please read these Terms and Conditions carefully before purchasing a ticket. chevron_left. Wheelchair & accessible bookings Tickets purchased through Fandango.com can be used at AMC theatres. I ordered a lanyard with my ticket purchase, when will this arrive? Once you've found the event you want to go to, visit the event page to read all the information about the event and any special Terms And Conditions which may apply, then. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. Are tickets in Deals priced differently for Child/Concession? If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Where can I get more information about privacy for Friend Spotter? Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. A complete list can be viewed in our Refundable Tickets Terms and Conditions of Sale here. You can request this refund, Pricing varies by location. If you arrive late, you may not be admitted until a suitable break in the event. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. The original expiry date still applies to any balance remaining on your voucher. What other gift can provide action, drama, comedy and Junior Mints? Scanners work much better with a bright screen and it will save you time at the venue entrance changing it if your ticket won't scan. Ticketek acts as agent for the Seller in the sale of all tickets. Ticketek Gift Vouchers are available to purchase online through ticketek.co.nz, Ticketek's mobile site and mobile apps, Ticketek agencies and over the phone through the Ticketek Call Centre. Ticketek will only mail tickets to the residential address of the credit/debit card holder. Will the Mobile Ticket scanners at venues work through phone covers? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. If you purchased tickets through any other channel, please contact the seller directly to learn more about their refund and exchange policy. IS THERE AN AGE RECOMMENDATION? You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. No, you may only request a refund on your Refundable tickets if your circumstances meet the list of approved reasons. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Explore events happening near you. If magnified, the display may be blurry. Please note that the sale of concession tickets through any of Ticketek's sales channels, whether Call Centres or the Internet, may be restricted by the promoter of the event. Can I delete the details of my saved credit or debit card? On some occasions seats are released closer to the event. Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event ("Seller's Terms"). Discover New Events. SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale. Always look for the "No Passes" or "Special Engagement" description next to the film title. If your session time expires, you will receive a notification and will be required to access the site again. There are no refunds or exchanges on tickets once they are purchased if you change your mind or for personal reasons. Group Bookings are available for selected events and are subject to availability. The brand-new production of Harry Potter and the Cursed Child is now playing at the Princess Theatre. I am traveling the country and have a New Zealand address but my billing address is overseas. Please click HERE for more information. Neither you, nor any other members of your group, will attend the Event if currently subject to a 14 day isolation period or feeling unwell. We charge a small convenience fee per ticket purchased on our website and mobile app. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. Can I use text or download images, photos and videos from the site? How do I find out the expiry date of my Ticketek Gift Voucher? Pick your seats. Refunds, Payments and Exchanges. Why can my friends (invitees) only purchase the held tickets one at a time? If your question has not been answered in any of the FAQs above, please complete the Ticketek Online. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html If an event is cancelled or postponed you will need to contact Ticketek for a refund. If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets and then a credit will be applied on your original date tickets. 670708) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). You have the ability to waive the service fees on Fandango with AMC Stubs. From the right hand side of the event page, select your preferred Venue/Location, Date and Performance Time. If you have been forwarded your Mobile Ticket from a friend, you can add it to your Ticket Wallet by tapping the Share and Save button at the base of your ticket. Tickets will be emailed to you within 48 hours of purchase. You can definitely purchase tickets online! You will get an error message if you enter the Voucher ID incorrectly. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. We are the ticketing sales agent selling on behalf of promoters and according to their instructions. Enter the required information in the fields provided. Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. TicketNetwork's online marketplace connects you to a huge selection of Concerts, Sports, and Theater event tickets, as well as Gift Cards and Virtual Experiences with your favorite musicians, actors, and athletes. Premium seating at Harry Potter and the Cursed Child, 1 beverage + 1 ice cream voucher per person. If family tickets are available, they will appear here. If I received an invite, does Ticketek store my contact details? Can I purchase tickets through the mobile site? When purchasing tickets for a particular event you may be limited to a specified number of tickets. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? Mobile Ticket delivery gives you the option to have your event tickets delivered directly to your phone via SMS. You can view the value on your Ticketek Gift Voucher when you enter your Voucher ID on the payment page. Subject to refund requests made in relation to refundable tickets (see the Refundable Tickets Terms and Conditions of Sale below); If you have purchased Refundable Terms on your transaction and are unable to attend your booking due to unforeseen circumstances outside of your control you may be entitled to a refund please see our full set of Refundable Terms and Conditions here To apply for a refund please contact our Refundable Tickets team here.Should your reason for refund not be found in the Refundable Terms and Conditions above, please get in contact with our standard customer service team as per our standard Terms and Conditions of sale. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. To do this, please check the 'keep me signed in' box when you log in. Refunds must be requested no more than 60 days after the event date. You can also get it delivered instantly by selecting ezyTicket as your delivery method and receive it as a pdf attachment via email. Official Cricket Tickets | cricket.com.au Cricket tickets There are currently no tickets on sale. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue. If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. We also regularly monitor our ticketing system for suspicious transactions. *Non-alcoholic beverage available for those under that age of 18 Founded in 1979, the company is owned by TEG Pty Ltd with its headquarters in Sydney and operates ticketing operations for entertainment and sporting events in Australia and New Zealand.There are companies using the name Ticketek in other countries however these are not a part of the Ticketek Australia/NZ operations but are a part of Ticketek . When can I request a refund if I have purchased Refundable tickets? An event is displayed as "Allocation Exhausted" when all transactions for Ticketek's entire available tickets have been completed. Some States have specific legislation in place to manage the sale of tickets in certain circumstances. Sign In is displayed at the top of the 'My Events' section. https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. Postponed and Cancelled Events. This is your chance to experience this spectacular event that delivers spellbinding adventure and even more magic per minute. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? Once the purchase is complete, an SMS will be sent to your phone containing the event information and a hyperlink. Do I have to save my credit or debit card details? Tickets can also be booked by calling 1300 11 10 11 (option 2)between Monday to Friday 9am to 5pm Important event information How To Buy Accessible Tickets Exchanges may also be available if the performance is postponed or rescheduled. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek New Zealand Limited (company no. Just enter the unique Voucher ID on each voucher until you reach the value of your purchase price. Will I be notified of event / gate changes? There are bars with refreshments to enjoy and opportunities to purchase official merchandise before the show. TORUK - The First Flight. ARRIVAL TIME Can I request a partial refund on my purchase if I have selected Refundable tickets? If the performance you wish to attend is sold out, we recommend the following: HOW MANY TICKETS CAN I BUY? Fare for children of 5-12 years for unreserved tickets shall continue to be half of the adult fare subject to the minimum distance for charging. If you selected to have all tickets sent to your mobile phone, make sure these have been forwarded on to everyone in your booking, Before arriving at the event open your Ticketek Text message, Once your message has been opened, click on the link to reveal your Ticketek mobile ticket in preparation for scanning, Ensure the back-light on your mobile phone is turned up to aid the speed of scanning your Ticketek mobile ticket (see the manufacturer's manual for instructions.). We recommend that you confirm with your venue whether they have an existing ticketing agreement. A child's ticket price applies to children, who at the time of the scheduled match are aged between three - fourteen (3-14) years of age inclusive. You now have the option to have your sign in details remembered for your next visit. Please visit your local theatre for specific details. If you have special seating requirements such as wheelchair access, hearing difficulties or you require companion seating please contact us on 0800 686 677. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. ezyTicket is Ticketek's print-at-home PDF ticket and is currently available for selected events only. This ensures that the group remains together when purchasing seats by avoiding the following scenario: No, Ticketek will not retain your personal information unless you have already signed up as a My Ticketek member. We've received notification that several of our guests have attempted to retrieve tickets that were purchased from websites halfcosttix.com and halfticket.com. Going to ticketek.co.nz, visiting the mobile site or downloading the Ticketek mobile app; Choosing an event on sale and selecting your tickets; Entering the Voucher ID on the payment page; and. Below is a list of the information you should provide us with in your initial contact: ** Some venues have an exclusive ticketing contract. View our, Yes. Find out more about. Details will be communicated directly to the ticket purchaser if an event is cancelled or rescheduled. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. No, you can continue to use your mobile ticket. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. Children under 2 who do not require a seat are free. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. The reimagined one-part production running time will be a work-in-progress until we complete rehearsals. If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. Tickets purchased to General Admission events cannot be refunded should they be lost. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. www.accc.gov.au. Can I still access the full site on my phone if I need to? Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. What happens if I purchase multiple tickets and haven't received them all? At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. you have requested 4 tickets yet there are no more than 3 seats next to each other in the venue, or all the tickets that were available have been selected by customers ahead of you and they are in the process of completing their transaction. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. When I buy and send mobile tickets to my friends, do they need to download the Ticketek app? Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. No. Ticket exchanges MAY be available for this event. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of agencies and box offices for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the agency or box office name to read see more information about that agency or box office.
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